Refund policy

Return & Refund Policy

Essence does not accept returns.

Refunds are issued only for items that arrive damaged.

To request a refund for a damaged item, customers must provide:

• Order number

• Email used at checkout

• Item name

• Clear photo and video showing the damage

Used or worn items are not eligible for refunds.

Refund requests that do not include the required documentation will not be approved.

Once approved, refunds are issued to the original payment method.